Yes. Choose Add parts manually on the quote page and enter a manufacturer part number, requirement, and quantity for each line.

Send it through the manual sourcing form. The resulting lines are treated as an offer request so the sourcing team can confirm price, availability, alternates, and lead time.

Components are sourced through manufacturers or authorized distribution channels and checked against the documentation required for the order. Applicable orders include a certificate of conformity and manufacturer records.

Yes. Add the certificate or traceability requirement to the quote notes so the team can confirm document availability before you accept an offer.

The PARTSMAX guarantee is the post-purchase support period stated for supplied products. The exact remedy and eligibility depend on the product, inspection result, and order terms.

Orders can be cancelled before shipment. Once shipped, refund requests move through admin review.

The account area shows the request state, admin reason, and invoice or payment references.

EX-Works Pickup means the customer collects from the US or Germany office and owns freight and customs from that point.

EX-Works orders can be held for Friday consolidation so several orders are collected together.

Carrier tracking appears in My Orders after shipment details are recorded.

Email verification is the only checkout gate. Phone verification is optional and never blocks purchase.

Any offer-only product, manually sourced line, or quantity above current availability turns the cart into an offer request. Priced lines remain visible, and the team confirms the complete commercial offer.

Yes. A single cart or sourcing line is limited to 9,999 units. Split unusually large requirements into separate delivery schedules or describe the annual volume in the quote notes.

Offer-only and exceeds-stock lines do not have a confirmed total until sourcing validates current price, quantity, lead time, and delivery terms.